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Terms of Service

Last updated: 5 February 2026

1. Acceptance of Terms

By accessing and using the Who's On First website (whosonfirst.com.au), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you must not use this website.

We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the website after changes are posted constitutes acceptance of the revised terms.

2. About Us

Who's On First ABN 70 662 050 713 operates from Shop 2, 1 Toorbul Street, Bongaree, Bribie Island QLD 4507, Australia. We sell Pokemon cards, trading card games, toys, games, puzzles, and related collectibles both in-store and online.

3. Product Availability

We reserve the right to:

  • Limit the quantities of any product available for purchase
  • Discontinue any product at any time without notice
  • Refuse service to anyone at any time, subject to applicable law (including anti-discrimination legislation)

Product descriptions, images, and specifications are provided for informational purposes. We make every effort to ensure accuracy but do not warrant that descriptions are error-free or complete. Colours may vary slightly due to screen differences.

4. Orders and Acceptance

Placing an order on our website constitutes an offer to purchase. We reserve the right to accept or decline your order. An order is not accepted until we send you an order confirmation email.

We may cancel orders if products are unavailable, pricing errors occur, or we suspect fraudulent activity. If we cancel your order after payment has been taken, we will issue a full refund.

5. Pricing and Payment

All prices are displayed in Australian Dollars (AUD) and include GST where applicable. Shipping costs are calculated at checkout and added to your order total.

We accept the following payment methods:

  • Credit and debit cards (Visa, Mastercard, American Express)
  • Square Pay

Prices are subject to change without notice. The price at the time of placing your order is the price you will be charged.

6. Shipping

Shipping terms, costs, and estimated delivery times are outlined in our Shipping Policy. By placing an order, you agree to the terms described in that policy.

7. Returns and Refunds

Our returns and refund process is governed by our Refund Policy, which complies with the Australian Consumer Law. Nothing in these terms limits your rights under the Australian Consumer Law.

8. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

9. Account Responsibilities

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use.

10. Intellectual Property

All content on this website — including text, graphics, logos, and images — is the property of Who's On First or its content suppliers and is protected by Australian and international copyright laws.

Pokemon Disclaimer: Pokemon, Pokemon character names, Nintendo, Game Freak, and Creatures are trademarks of Nintendo Co., Ltd., Creatures Inc., and GAME FREAK Inc. Who's On First is not affiliated with, endorsed by, or sponsored by Nintendo, The Pokemon Company, or any related entities. All Pokemon-related imagery and trademarks are used in accordance with fair use for the purpose of product identification and resale.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or availability of those websites. Accessing third-party sites is at your own risk.

12. Limitation of Liability

To the maximum extent permitted by law (and without limiting your rights under the Australian Consumer Law), Who's On First shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or purchase of products.

Our total liability for any claim arising from a purchase shall not exceed the amount you paid for the product in question.

13. Indemnification

You agree to indemnify and hold harmless Who's On First from any claims, damages, or expenses arising from your violation of these Terms of Service or your use of the website.

14. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Queensland, Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Queensland.

15. Contact Us

If you have questions about these Terms of Service, please contact us: